Standard Terms and Conditions

§ 1 General provisions

(1) These Standard Terms and Conditions apply to the online offering of (“”) of mytic myticket AG (“myticket AG”). The Standard Terms and Conditions of sale apply, more particularly, to telephone orders through the ordering service referred to on this website. These Standard Terms and Conditions may be subject to amendments by myticket, which become effective as soon as they have been uploaded on myticket may also amend the offerings of this website altogether, revise them and redesign them at its own discretion. The platform operated by is itself not the promoter of the offered events. myticket AG offers on tickets for purchasing in its capacity as instructed and empowered sales representative for the respective promoter. 

(2) The events are carried out by the respective promoter who is also the issuer of the tickets. As a result of the acquisition of the ticket, contractual relationships are entered into in view of the visit to the event exclusively between the card holder (customer) and the respective promoter. Separate standard terms and conditions of the promoter may apply to these legal relationships. With the ordering of tickets, the customer instructs myticket to handle the ticket purchase including the delivery. 

(3) The following Standard Terms and Conditions apply to all business relationships between myticket and the customer. The version valid at the time of the conclusion of the contract is authoritative. 

Consumers within the meaning of the Standard Terms and Conditions are natural persons with whom a business relationship is entered into without any commercial or freelance professional activity being allocated to such persons. Entrepreneurs within the meaning of the Standard Terms and Conditions are natural persons or legal entities or partnerships with legal capacity with whom a business relationship is established and who act in the exercise of a commercial or freelance professional activity. Customers within the meaning of the Standard Terms and Conditions include both consumers and entrepreneurs.

(4) Any deviating, contradictory or supplementary Standard Terms and Conditions do not become an integral part hereof, even if they are known, unless their application is expressly agreed in writing. 

§ 2 Conclusion of the contract and payment modalities 

(1) Our offers are subject to confirmation. You submit your offer for the conclusion of a purchasing contract about the ticket by sending your offer entered by you in the order screen through clicking on the button “Confirm order”. After the allocation and transmission of an order number by myticket AG and full payment in due time, the offer is accepted by the respective promoter and a contract is entered into between you and such promoter. A contract without full payment is not deemed to be concluded. No warranty is taken over in respect of the accuracy of the data contained on the online site 

(2) With his order the customer makes a binding declaration offering a contract. We will immediately confirm receipt of the order from the customer. The confirmation of receipt does not yet represent any binding acceptance of the order. The confirmation of receipt may be associated with the declaration of acceptance. 

(3) We are entitled to refuse and cancel the acceptance of the order – for instance after checking the creditworthiness of the customer – or in the event of infringements of specific terms and conditions to which reference was made within the framework of the advance sales or if an attempt is made to bypass those (e.g. through the registration and usage of several customer profiles). The declaration of cancellation may also be made in a conclusive manner through crediting the amounts paid to the customer. We are entitled to restrict the order to a quantity usual for a household. For customers there is no right of rescission in accordance with § 18 para 1 Z 10 FAGG – Austrian Telecommunication and Foreign Transaction Act. 

(4) The conclusion of the contract is subject to the reservation of the actual availability of the respective tickets. If the requested number of tickets is not or only partially available, the customer will be informed without delay. myticket AG reserves the right to provide the service only in part in the event of only partial availability. At the same time, the overpaid amount is immediately refunded to the customer. 

(5) The contractual wording is saved by us and is sent to the customer by email after the conclusion of the contract. 

(6) Payment is possible through different modes of payment. The modes of payment available can vary depending on the events offered. The statutory value added tax is included in the price. The total price of the order including all fees becomes due after the conclusion of the contract. By deviation, the whole price has to be fully transferred to the respectively stated account until the notified date for the mode of payment “by transfer” (advance payment). 

(7) During the order a service fee and delivery costs are collected. These fees are displayed to you in the shopping cart during the ordering. No other costs arise, but the prices for the tickets can exceed the prices printed on them. 

(8) For the settlement of payment transactions we use Heidelberger Payment GmbH, Vangerowstraße 18, 69115 Heidelberg. The latter provides services for mytic myticket AG in the field of integration of various payment methods which allow the transfer of payments for the contractual execution by means of the Internet. The settlement of payments on the website via credit card takes place by: HUELLEMANN & STRAUSS ONLINESERVICES S.à r.l., 1, Place du Marché, L-6755 Grevenmacher, R.C.S. Luxembourg B 144133, email:, CEO: Ramona Spies, Heiko Strauß.

§ 3 Reservation of title at the sale of goods

(1) In the event of consumers, we reserve the title to the goods pending full payment of the purchase price. In the event of entrepreneurs, we reserve the title to the goods pending full payment of all claims under a current business relationship.

(2) The customer is obliged to inform us without delay about any access of third parties to the goods, e.g. in the event of pledging, as well as any damage to or destruction of the goods. Any change in respect of the possessor of the goods as well as any change of residence must be notified immediately by the customer to us.

(3) We are entitled to rescind the contract and demand the goods to be surrendered in the event of any behavior by the customer in breach of the contract, more particularly in the event of default in payment or any other infringement of the contract.

§ 4 Right of rescission  

(1) There is no right of rescission for customers and/or the right of rescission for customers can expire prematurely for the following contracts:

(2) Services in the fields of accommodation for other purposes than residential ones, transport of goods, renting of cars as well as delivery of foods and beverages and services which are provided in connection with leisure activities, provided that a certain date or period of time is contractually provided for for the fulfilment of the contract by the entrepreneur (§ 18 para 1 Z 10 FAGG – Austrian Telecommunication and Foreign Transaction Act). This means that to the extent that myticket AG provides services in the field of recreational activities, more particularly tickets for events with a certain date or period, there is no right of rescission or revocation. Any ordering of tickets is hence binding immediately after the confirmation in accordance with Clause 2 by myticket AG and includes an obligation to accept and pay the ordered tickets. 

§ 5 Restrictions of liability and exemption from liability 

(1) In the event of slightly negligent infringements of our obligations, our liability is restricted to the foreseeable, typical contractual direct average damage. This applies also to slightly negligent infringements of obligations of our statutory representatives or vicarious agents. We are not liable vis a vis entrepreneurs in the event of a slightly negligent infringement of immaterial contractual obligations. 

(2) The afore-mentioned restrictions of liability do not affect claims by customers under the Product Liability Act for intentionally or grossly negligently caused damage, fraudulent concealment of defects as well as in the event of damage to life, limb or health. Liability for damages under the infringement of a warranty is likewise unrestricted. Furthermore, the restrictions of liability do not apply in the event of injuries or health damages or the loss of life of customers attributable to us. 

(3) Apart from the cases referred to in paras 1 and 2, myticket AG is not liable for damages caused by simple negligence.

(4) Insofar as we permit access to other websites through links, we are not responsible for the third-party contents included on such sites. We do not espouse the third-party contents. If we become aware of illegal contents on external websites, we will immediately block access to these sites. 

(5) The right of the customer to rescind the contract for any infringement of obligations which are not the responsibility of the promoter or myticket AG or attributable to a defect of the goods is excluded.

(6) The customer indemnifies us against all disadvantages which could arise from third parties as a result of damaging conduct by the customer – regardless of whether such conduct is intentional or negligent.

(7) Insofar as the liability of myticket AG is excluded or restricted in accordance with the foregoing paras, this also applies to the liability of its vicarious agents and other persons employed in the performance of contractual obligations.

§ 6 Data privacy 

(1) The customer is informed about the type, scope and purpose of the collection, processing and usage of the personal data required for the execution of orders (cf. “Data Privacy”). 

(2) The customer expressly consents to the collection, processing and usage of personal data. He is entitled to cancel the consent at any time with an effect for the future. 

§ 7 Final provisions

(1) The law of the Federal Republic of Austria is the applicable law. In the event of consumers who enter into the contract for non-professional or non-commercial purposes, this choice of law only applies insofar as the protection afforded is not withdrawn through coercive provisions of the law of the country in which the consumer has his habitual place of residence. The provisions of the United Nations Convention on Contracts for the International Sale of Goods do not apply. 

(2) If the customer is a businessman, a legal entity under public law or a fund under public law, the exclusive place of jurisdiction for all disputes arising out of this contract is our registered office. The same applies if the customer has no general place of jurisdiction in Austria or if the place of residence or the place of habitual abode are not known at the time the action is filed. 

(3) Should individual provisions of the contract with a customer including these Standard Terms and Conditions be or become invalid as a whole or in part, the validity of the remaining provisions is not affected. The parties will replace the wholly or partially invalid provision by a provision whose economic success comes as close as possible to the invalid one. 

- Status: August 2016 -

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