Questions on the event

Are there VIP tickets or Meet & Greet packages?

VIP tickets, Meet & Greet packages, or add-ons are not available for all events. If such VIP options are offered, you will find them listed as a booking option when selecting your tickets.

Note: Please be aware that VIP add-ons (or upgrades) are only valid in combination with a regular ticket. The regular ticket must be purchased in addition.

How will I be informed if an event is postponed or canceled? Will my ticket still be valid?

In such cases, we will notify you via the email address you provided. You can also check the status of the event on our website closer to the event date.

For more details, we also recommend checking the website of the venue (e.g., concert hall, club, or stadium), the event organizer (listed on your ticket), or the artist’s official website, usually under sections like “News”, “Live”, “Tour”, or “Dates”.

As a general rule, originally purchased tickets remain valid for the rescheduled event. If this is not the case, we will inform you by email.
If you cannot attend the new event date, please contact our Customer Service at help@myticket.de. We’ll be happy to handle your request and initiate a refund via your original payment method.

Who should I contact if I have a complaint about an event I attended?

Since the event is carried out by the organizer, please direct any complaints or claims directly to them. The organizer is listed on your ticket.
Please note that myticket.de acts solely as the ticketing intermediary and is not the event organizer.

What should I do if my event is rescheduled and I can’t attend the new date?

Tickets generally remain valid for the rescheduled date. If this is not the case, we will notify you by email.

If you are unable to attend the new date, please email help@myticket.de. Our Customer Service will process your request and issue a refund using the original payment method.

By when do I need to request a refund if I can’t attend the rescheduled date or the event is canceled?

Please return your tickets before the scheduled replacement date. After that, a refund is only possible in exceptional cases.

My event was canceled due to COVID-19. Who do I contact?

For any inquiries related to COVID-19-related cancellations or postponements, please contact us via email at help@myticket.de.

You would like to contact us directly?

If you have any further questions and concerns, then you are welcome to contact our customer service. We will gladly answer your inquiries and send you a response as soon as possible.

Please take note of our data privacy statement.